Question 1

Will you provide aftercare advice following my treatment?

Accepted Answer

Yes. Every treatment includes tailored aftercare guidance to help you continue feeling your best and to enhance your results at home

Question 2

Can I wear makeup after my facial or microneedling session?

Accepted Answer

It’s best to allow your skin to breathe for at least 24 hours after advanced facials. I’ll provide detailed aftercare tailored to your treatment.

Question 3

How often should I book maintenance treatments?

Accepted Answer

This depends on your skin and wellbeing goals. We’ll create a plan that supports you seasonally or monthly for the best long-term benefit.

Question 4

How soon will I see results from advanced skin treatments?

Accepted Answer

Many clients notice an immediate glow, while deeper results build over time as the skin renews and strengthens. Consistency brings the best outcomes.

Question 5

What happens if I am late for my appointment?

Accepted Answer

If you arrive  5-10mins late , I’ll always do my best to provide your full treatment time whenever possible. However, to ensure the next guest is not delayed, your session may need to be shortened. If you are over 20 minutes late your treatment will have to be forfeited. The full treatment fee will still apply.

Question 6

Is there parking?

Accepted Answer

Yes, complimentary parking is available on our private driveway just steps from the retreat entrance.

Question 7

What is Garden Room Retreat?

Accepted Answer

The Garden Room Retreat is a calm, private sanctuary dedicated to your wellbeing. Nestled within a peaceful garden setting, it offers a space to pause, breathe and reconnect through holistic and advanced treatments designed to nurture body, mind and spirit.

Question 8

Where are you located?

Accepted Answer

The retreat is tucked away in a quiet corner of the West Pennine Moors in Tockholes. Full address details  and map  can be found on the Contact us section of our homepage.

Question 9

Are there any steps or accessibility considerations?

Accepted Answer

Due to Garden Room Retreat being an old property, it is unsuitable for wheelchair access. There is one small step into the retreat and there is a gravel driveway and parking area.

Question 10

Do you have CCTV or security cameras on the premises?

Accepted Answer

For safety and peace of mind, discreet CCTV operates around the property exterior and driveway, but never inside the retreat itself.

Question 11

Can I visit without an appointment?

Accepted Answer

To ensure every guest enjoys privacy and tranquillity, visits are by appointment only. This helps maintain the calm, unhurried atmosphere that makes the Garden Room Retreat so special.

Question 12

How do I book an appointment?

Accepted Answer

You can book your treatment quickly and easily through our online booking system or by contacting me directly. I’ll always confirm your appointment personally to ensure everything is tailored perfectly to you.

Question 13

What payment methods do you accept?

Accepted Answer

Payment can be made by card or Paypal at the time of booking online. Cash can be accepted in advance of treatments.  Gift vouchers are also welcome and can be used towards any treatment.

Question 14

Do you require a deposit?

Accepted Answer

No, payments are made in full at the time of booking.

Question 15

Can I book multiple treatments together?

Accepted Answer

Absolutely. Many guests love to combine treatments to create their own bespoke retreat experience. Simply add another treatment at the time of booking online from the booking page.

Question 16

How far in advance should I book?

Accepted Answer

Appointments do tend to fill up quickly, particularly for evenings and weekends, so booking ahead is always recommended. However, I’ll always do my best to accommodate you if you’d like something sooner — it’s always worth asking.

Question 17

Do you offer packages or courses of treatments?

Accepted Answer

Yes. A selection of carefully designed treatment courses and packages are available to support you on your wellbeing journey. Courses offer the best value and ensure you experience the full benefit of regular treatments.

Question 18

What is your cancellation policy?

Accepted Answer

Life happens, and sometimes plans need to change — I completely understand. If you need to cancel or reschedule your appointment, I kindly ask for at least 48 hours’ notice. This allows your reserved time to be offered to another guest who may be waiting. Cancellations made with less than 48 hours’ notice are non refundable and non transferable.

Question 19

What if I need to reschedule due to illness or unforeseen circumstances?

Accepted Answer

If you’re feeling unwell or something unexpected arises, please let me know as soon as possible. Your wellbeing comes first, and I’ll always do what I can to rearrange your appointment for a more suitable time. Please try and give at least 48 hours notice.

Question 20

What happens if you have to cancel my appointment?

Accepted Answer

In the rare event that I need to reschedule your appointment, I’ll contact you as soon as possible to offer an alternative date and time that suits you. Your comfort and convenience are always my top priority, and I’ll ensure the change causes minimal disruption.

Question 21

How can I purchase a gift voucher?

Accepted Answer

Gift vouchers can be purchased directly from the retreat or ordered online. Each one is beautifully presented and can be sent either by post or email, making it the perfect thoughtful gift for someone special.

Question 22

What if my E-gift voucher hasn't arrived?

Accepted Answer

E-gift vouchers are emailed automatically after purchase. If you havn't received yours within a few minutes, please check your junk or spam folder.

Question 23

How long are gift vouchers valid for?

Accepted Answer

All vouchers are valid for six months from the date of purchase.

Question 24

Can I use a voucher for any treatment?

Accepted Answer

Yes, gift vouchers can be used towards any treatment, package, or product available at the Garden Room Retreat.

Question 25

What happens if my voucher expires?

Accepted Answer

Vouchers are valid for six months and are non-refundable and non-transferable. I always recommend booking early to secure your preferred time.

Question 26

Do I need to complete a consultation form before my treatment?

Accepted Answer

Yes, a short consultation form is completed before your first visit to ensure your treatment is safe, suitable and perfectly tailored to you.

Question 27

What if I have a medical condition or am taking medication?

Accepted Answer

Please mention any medical conditions or medication at the time of booking so your treatment can be safely adapted. Your wellbeing is always the highest priority.

Question 28

Are treatments suitable during pregnancy?

Accepted Answer

Some treatments are suitable during pregnancy after the first trimester, while others are best enjoyed after your baby arrives. I’ll be happy to advise on the most appropriate options for you.

Question 29

Are there any age restrictions for treatments?

Accepted Answer

Treatments are available for guests aged 16 and over. Under 18s must be accompanied by a parent or guardian.

Question 30

Can treatments be adapted for sensitivities or allergies?

Accepted Answer

Absolutely. Please share any allergies or sensitivities beforehand so your treatment and products can be adapted with care.

Question 31

Do I need a patch test before certain treatments?

Accepted Answer

Yes. Certain treatments such as tinting require a quick patch test at least 48 hours before your appointment to ensure your skin responds well.

Question 32

How far in advance should a patch test be done?

Accepted Answer

Patch tests should be completed a minimum of 48 hours before your treatment.

Question 33

What happens if I have a reaction?

Accepted Answer

In the rare event of a reaction, the treatment will not proceed, and we’ll discuss gentle alternatives that support your skin’s needs.

Question 34

What if I’ve had treatments elsewhere recently?

Accepted Answer

Please mention any recent treatments or use of active skincare products, as your skin may require time to settle before your next treatment.

Question 35

What should I expect during my first visit?

Accepted Answer

From the moment you arrive, you’ll be invited to slow down and relax. We’ll begin with a short consultation, followed by your chosen treatment — tailored entirely to your needs on the day.

Question 36

What should I wear to my appointment?

Accepted Answer

Comfortable clothing is best. Robes and towels are provided where needed to ensure you feel relaxed and at ease throughout your treatment.

Question 37

Will I have time to relax before or after my treatment?

Accepted Answer

Yes, each appointment allows time for you to settle in and gently come back to yourself afterwards — there’s never any rush.

Question 38

Is the retreat private and exclusive?

Accepted Answer

Yes. Appointments are taken one guest at a time, ensuring complete privacy and tranquillity during your visit.

Question 39

Are mobile phones permitted during treatments?

Accepted Answer

To preserve the sense of peace and presence, phones are best switched off while you’re here.

Question 40

Are your dogs in the garden during appointments?

Accepted Answer

My friendly dogs may occasionally be seen in the garden but are kept away from the retreat during all appointments to maintain a peaceful space.

Frequently asked questions